About Us
The Cotton Bunting Company is a trading name of Little Eskimo Limited, registered in England & Wales, company number 5594565. Our trading address is Unit 2 House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT. Our registered office is 3 Warners Mill, Silks Way, Braintree CM7 3GB. Our VAT registration number is 870 8973 75.
General
The Terms & Conditions below set out the respective obligations of Little Eskimo Limited trading as The Cotton Bunting Company ("us") and the customer ("you") when you place an order with us. Our website and these Terms and Conditions have been designed for use within the United Kingdom and under UK law. By placing an order you are agreeing to accept these Terms & Conditions. Your statutory rights are not affected either by this statement or by any of the Terms & Conditions below.
Liability
Little Eskimo Limited's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to you, together with any postage costs incurred. Little Eskimo Limited shall not be liable for any indirect special or consequential loss whether this arises from a breach of duty in contract or in any other way. Little Eskimo Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. The inclusion of any such links does not constitute an endorsement by us.
Little Eskimo Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
Product Descriptions & Images
Every care has been taken to describe and portray items accurately using current technology, but slight variations in actual products may occur. Please note sizes are approximate.
Your Order
A contract between you and us for the sale of our products will only exist once your order has been accepted processed and despatched (by which point your credit/debit card will be charged for the value of the goods despatched). You receiving an email confirmation from us acknowledging that we have received your order will not constitute our acceptance of that order and therefore at that point a contract will not exist between us.
UK Delivery
Standard Delivery orders are usually despatched within 1 working day to arrive with customers within 6 working days of placing their order. A signature may be required on delivery. Our Standard Delivery charge is free of charge.
First Class Delivery orders are usually despatched within 1 working day to arrive with customers within 3 working days of placing their order. A signature may be required on delivery. Our First Class Delivery charge is £2 per order.
Express Delivery orders are usually despatched the same working day (if the order was placed before 2pm) or the next working day, to arrive with customers the following 1-2 working days. We will use a Courier Company, and a signature will be required on delivery. Express Delivery charge is £7.50 per order.
Saturday Delivery orders are despatched on Friday for delivery on Saturday. Orders must be placed by 2pm Friday to be delivered on Saturday. Parcels are sent via Royal Mail and a signature will be required on delivery. Saturday Delivery charge is £15 per order.
European, Channel Islands, and Rest Of The World Delivery
We deliver to selected countries worldwide. Orders are usually despatched within 1 working day by Royal Mail AirMail or an international courier service. A signature may be required on delivery. The delivery charge varies by destination and weight and will be calculated in your basket before payment.
Please allow 5-10 working days for delivery.
Please note that you will be liable for any locally charged import taxes and/or duties that maybe charged in your country.
Delivery Schedule
Delivery times stated are estimates only and delivery timing is not the essence of the contract between us and you. We will always endeavour to despatch orders on the working day that the order is placed, or the next day, but this is not always possible.
Back Orders
If an item in your order happens to be out of stock we will contact you with the best information we have on when it will arrive. Naturally you have the option of waiting a little longer or cancelling your order.
Tax Charges
All our prices include UK VAT at the prevailing rate where applicable. Orders sent to delivery addresses outside of the United Kingdom will have VAT deducted during checkout prior to payment. It is the customer’s responsibility to ensure that the correct destination country has been selected as we cannot refund VAT retrospectively.
Credit Card Security
We accept Mastercard, Visa, and American Express.
Your online purchases from The Cotton Bunting Company take place in a safe environment, using the latest security systems and technology to protect all of our customers.
Cards are processed at the time of ordering. Your credit card information is encrypted using 128-bit encryption to ensure that your transactions with us are private and protected, and cannot be viewed by anyone else as they travel over the internet.
We only accept orders from web browsers allowing communication through Secure Socket Layer (SSL) technology - so you can't place an order with The Cotton Bunting Company through an unsecure connection by mistake.
Guarantee
If you don't love our bunting as much as we do we will give you your money back!
We are so confident about the quality of our bunting that we offer a simple replacement or refund guarantee. If you are not completely satisfied with anything you buy from us, for whatever reason, simply return it within 30 days of receipt and we will replace the item(s) in question or give you a refund if you prefer. See 'Returns Policy' below for full details.
Reaching Us
If you need to contact us for any reason use one of the four following methods:
Email: info@cottonbunting.co.uk
Call our Customer Services department on 01245 363310
Write to us at The Cotton Bunting Company, Unit 2, House 2, Lynderswood Farm, Lynderswood Lane, Braintree CM77 8JT
Cancellation, Return and Exchange Policy
You are welcome to return any unused item within 14 days for a refund or exchange.
The cost of the products returned will be refunded. In addition, if you're returning a complete order, we'll refund any standard delivery costs (excluding First Class and Express delivery) you paid us.
Returned goods must be unused and in perfect saleable condition in order to receive a refund or exchange.
Please send your return to:
The Cotton Bunting Company
Unit 2 House 2
Lynderswood Farm
Lynderswood Lane
Braintree
CM77 8JT
When returning goods on which you have received a discount or offer, that discount or offer will no longer apply if you fall below the discount or offer threshold and the refund will be adjusted accordingly.
You are responsible for arranging returns at your cost, and we suggest you use Royal Mail's service via your local Post Office, always retaining a proof of postage. We cannot accept responsibility for parcels lost in transit.
When returning your items for an exchange or refund, please include a note which details your order number, name and address, details of the return or exchange and where available a phone number or email address.